Digital Products
All sales of digital products — including guides, workbooks, and downloadable content — are final and non-refundable. Because digital products are delivered immediately upon purchase and cannot be returned, refunds are not available once a purchase is complete.
Please review all product descriptions carefully before purchasing. If you have questions about a product before buying, use the contact form on the main site.
1:1 Sessions
Payment is required at the time of booking to hold your session. By completing your booking you agree to the following cancellation terms.
Cancellations with 24 or more hours notice: Eligible for a full refund or reschedule at your request. Contact Stevie at least 24 hours before your scheduled session time.
Cancellations with less than 24 hours notice: Non-refundable. A reschedule may be offered at Stevie’s sole discretion depending on circumstances.
No-shows: If you do not attend your scheduled session and have not contacted Stevie in advance, your session is forfeited and no refund will be issued. Stevie’s time is valuable and is reserved specifically for you.
Profile Audits
Profile audits are non-refundable once Stevie has begun reviewing your materials. If you have submitted your profile and wish to cancel before review has begun, contact Stevie immediately and a refund may be considered at her discretion.
How to Request a Cancellation
To cancel or request a reschedule, use the contact form at steviepierce.com or reply directly to your booking confirmation email. Include your name, booking date, and reason for cancellation.
Questions
If you have questions about this policy before purchasing or booking, use the contact form on the main site. Stevie reads every message.